Privacy Policy

Last Updated: November 24, 2025

This Privacy Policy describes how Contour Cryo LLC (“Contour Cryo,” “we,” “us,” or “our”) collects, uses, and shares information from individuals who visit our website, book or receive services, or otherwise interact with us (“you” or “Consumers”). We are committed to protecting your privacy and securing your Personally Identifiable Information (PII). Please read this Privacy Policy carefully to understand how we handle your information.

By accessing or using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

Personal Information You Provide

When you visit our website, book an appointment, purchase a product/service, fill out a form, or contact us, we may collect personal information you voluntarily provide, including:

Name
Email address
Phone number
Appointment/service details and preferences
Payment or financing information (processed through third-party providers)

We may use your Personal Data to contact you with newsletters, marketing, and/or promotional materials that may be of interest to you. By entering your phone number, you agree to receive text messages from us. Message & data rates may apply. Message frequency may vary. Reply HELP for more information. You can reply STOP or UNSUBSCRIBE to opt out.

Automatically Collected Information

When you use our website, we may automatically collect certain information, such as:

IP address
Browser type and version
Device type and operating system
Pages viewed, time spent on pages, and referral/exit pages
General location information (e.g., city/region inferred from IP)

Cookies and Similar Technologies

We may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand how visitors use our site. You can control cookies through your browser settings. Disabling cookies may affect some site functionality.

2. How We Use Your Information

We use the information we collect for purposes including:

Providing Services

To schedule and deliver Cryoskin®/cryo body contouring and facial services and related offerings
To process payments and any applicable financing
To respond to inquiries and provide customer support

Communication

To send appointment confirmations, reminders, service updates, and administrative messages
To send marketing emails/texts about offers, events, or studio updates (you can opt out anytime)

Website and Service Improvement

To monitor and analyze usage and trends
To improve website performance, content, and user experience
To maintain the security and integrity of our services

3. Sharing Your Information

We do not sell or share your Personally Identifiable Information with third parties for their own marketing purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

We may share information in these limited circumstances:

Service Providers

We may share your information with trusted third-party vendors that help us operate our business, such as:

Booking/scheduling platforms
Payment processors
Financing providers (e.g., Cherry)
Website hosting/analytics tools

These providers may access information only as needed to perform services for us and are required to protect it.

Legal and Compliance

We may disclose your information if required to do so by law or in response to valid legal requests.

Business Transfers

If we are involved in a merger, acquisition, financing, restructuring, or sale of assets, your information may be transferred as part of that transaction, subject to continued protection under this Policy.

4. Your Choices and Rights

Depending on your location and applicable law, you may have the right to:

Access: Request a copy of the personal information we hold about you
Rectification: Ask us to correct inaccurate or incomplete information
Deletion: Request deletion of your personal information, subject to legal/operational requirements
Data Portability: Request your data in a structured, machine-readable format
Opt Out of Marketing:
- Email: Click “unsubscribe” in any marketing email
- SMS: Reply STOP or UNSUBSCRIBE to any text message

To exercise these rights, contact us using the details in Section 6.

5. Security

We take reasonable administrative, technical, and physical measures to protect your personal information. However, no internet transmission or storage system can be guaranteed to be 100% secure. You provide information at your own risk.

6. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will post the updated version on our website and revise the “Last Updated” date above. Your continued use of the site after changes means you accept the updated Policy.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Contour Cryo LLC
4607 Charlotte Hwy, Suite 3
Lake Wylie (Clover area), SC 29710
Phone: (803) 466-5173
Email: sara@contourcryo.com

For additional information about A2P/TCR compliance and messaging best practices, please review CTIA Messaging Principles & Best Practices and your carrier’s guidelines.